WHEN THIS SERVICE IS USED
For major projects, system implementation or asset handovers where operational teams must be fully prepared to assume control. Leadership requires independent assurance that all readiness criteria have been met before go-live.
Operational Readiness Assessment
Assure operational readiness before asset handover
PROGRAM AND INTEGRATION RISK
ENGAGEMENT STRUCTURE
Project-based independent review conducted in the lead up to commissioning, handover or go-live. The engagement is scaled to the complexity of the transition and the materiality of operational risk.
Trigger conditions
- Approaching a critical go-live, commissioning or handover milestone
- Previous transitions have suffered from poor operational readiness or disruption
- Disconnect between project delivery teams and operational end-users
- Training, spares or support systems are lagging behind physical delivery
- Executive assurance is required before accepting significant operational risk
Our approach
Define operational readiness criteria
Review supporting systems and resources
Assess organisational preparedness
Deliver readiness recommendations
Establish clear requirements for operational acceptance and ongoing support
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Confirm availability of spares, documentation, maintenance plans and vendor support
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Evaluate team capability, training completion and operational processes
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Identify gaps and define conditions required before operational go-live
Define → Review → Assess → Deliver
Key deliverables
- Readiness assessment report, detailing current status against acceptance criteria
- Gap analysis matrix, highlighting specific deficiencies in training, processes or systems
- Risk mitigation plan, providing actionable steps to address critical vulnerabilities
- Go-live conditions checklist, defining mandatory requirements for operational handover
- Supportability framework, confirming long-term maintenance and resourcing structures
- Executive assurance brief, a concise summary for leadership and board review
Business outcomes
- Smooth transition to operations with minimal business disruption
- Reduced post-go-live performance issues and hidden lifecycle costs
- Clear accountability for outstanding defects and transition actions
- Confident executive sign-off based on verified operational reality
- Protected operational performance and sustained asset value
Independent and objective
AGC provides independent assessment of operational readiness free from project delivery pressures or schedule bias. This ensures go-live decisions are based on actual preparedness rather than milestone deadlines, protecting the organisation from unmanaged operational risk.